Diploma in Operations Management Answer (2022)

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1- True or False. External causes of loss, such as shortage of raw materials, lack of personnel or limited demand do not impact on the equipment effectiveness.

True
False

2- Process improvement activities require a large amount of data. Data collection can either use a static or ____________ approach. Drag the correct answer to the box.

Dynamic

Erratic

Sporadic

Generic

3- According to the Input/Output Transformation Model, raw materials, capital, HR, technology and information are all examples of which? Choose one.

The transformation process
Outputs
Inputs

4- That exceeds what is needed to satisfy customer demand imposes unnecessary costs such as storage, deterioration, obsolescence, theft, and money tied up in inventory that cannot be used for other purposes. Fill in the blank.

Inventory

5- True or False. Process variations can typically help improve operations and supply chain processes by helping to ensure optimal functioning.

True
False

6- Operations management has changed dramatically over time, and is believed to have developed over three major phases. Choose the three major phases from the list below:

Modern period
Medieval period
Craft manufacturing
Mass production
Renaissance period

7- True or False. Production control focuses on controlling quality and costs, scheduling, and the actual day-to-day operations of running a factory or service facility.

(Video) OPERATIONS MANAGER Interview Questions and Answers!

True
False

8- True or False. The transformation process consists of employees’ work activities, management activities, as well as technology and operations methods.

True
False

9- True or False. The science of management theory proposed by Frederick Winslow Taylor was based on observation, measurement, analysis and improvement of work methods, and economic incentives.

True
False

10- What does the acronym OEE stand for? Choose one.

Overall equipment efficiency
Overall equipment effectiveness
Overall equipment efficacy

11- Which of the following operations management approaches is best suited for smaller organisations?

Mass customisation
Lean production
Flexible specialisation

12- ___________ processes are used to produce identical or very similar products in high volumes. Equipment and labor are organised in a line flow arrangement to meet very specific customer or product processing requirements. Drag the correct answer to the box.

Cellular

Intermittent

Repetitive

13- What two metrics are used as to calculate OEE? Choose two.

Valuable operating time
Loading time
Idle time

14- True or False. Operations management is the management of processes that transform inputs into goods and services that add value for the customer.

True
False

15- Which of the following are factors that can help determine where an organisation will locate its facilities? Choose three.

Proximity to cafés and shops
Community factors
Individual factors
Proximity to sources of supply
Proximity to customers
Proximity to cities

16- The Six Big Losses Model divides losses into three categories. Drag the types of losses from underneath to the space on the right to match the correct category on the left.

Downtime= Breakdown; set-up and adjustments

Speed= Idling, minor stoppages; reduced speed

(Video) Diploma in Operations Management - Free Online Course with Certificate

Quality= Quality losses; reduced yield

17- Total Equipment Effectiveness Performance (TEEP) measures OEE effectiveness against Calendar Time.

True
False

18- What does the acronym TEEP stand for? Choose one.

Total Equipment Effort Performance
Total Equipment Efficiency Performance
Total Equipment Effectiveness Performance

19- There are a number of methods that can help minimise the Six Big Losses within an organisation. Drag the description of each method from underneath to the space on the right to match the type of loss on the left.

Quality Losses and Reduced Yield=

Set-Up and Adjustments=

Breakdown=

Minor Stoppages and Reduced Speed= Cycle

20- True or False. Losses can either be critical or sporadic.

True
False

21- True or False. Another variation of the PDSA cycle is the PDCA (Plan, Do, Check, Act) approach, which is often used as part of continuous process improvement initiatives.

True
False

22- True or False. Master scheduling is typically used to determine how much of each product will be produced in a specific time period.

True
False

23- Which of the following are factors that can help determine where an organisation will locate its facilities? Choose three.

Community factors
Proximity to cities
Individual factors
Proximity to sources of supply
Proximity to customers
Proximity to cafés and shops

24- __________ __________ audits are typically used as part of process management to help identify any areas where improvements (often minor) can be made. Drag the correct answer to the box.

Process incident

Process problem

Process effectiveness

(Video) Top 20 Operations Manager Interview Questions and Answers for 2022

Process efficiency

25- Total Equipment Effectiveness Performance (TEEP) measures OEE effectiveness against Calendar Time.

True
False

26- True or False. Production control focuses on controlling quality and costs, scheduling, and the actual day-to-day operations of running a factory or service facility.

True
False

27- What does the acronym OEE stand for? Choose one.

Overall equipment efficiency
Overall equipment effectiveness
Overall equipment efficacy

28- __________ decisions refers to a type of operations decision that strives to provide the right mix of labor and machines to produce goods and/or services at the right time to achieve both efficiency and customer service goals. Choose one.

Supply chain management
Quality
Scheduling
Inventory

29- According to the Input/Output Transformation Model, raw materials, capital, HR, technology and information are all examples of which? Choose one.

Outputs
Inputs
The transformation process

30- What does the acronym PDSA stand for? Choose one.

Plan, Do, Study, Analyse
Prepare, Do, Study, Act
Plan, Do, Study, Act
Plan, Decide, Study, Act

31- What two metrics are used as to calculate TEEP? Choose two.

Valuable operating time
Loading time
Calendar time

32- Hayes and Wheelwright’s developed a four stage model that can be used to assess the role and contribution of the operations function. Choose the four stages from the list below:

Externally Neutral
Externally Objective
Internally Supportive
Internally Neutral
Internally Objective
Externally Supportive

33- The operations _________ focuses on the pattern of strategic decisions and actions which define the role, objectives and activities of an organisation’s operations. Fill in the blank.

Strategy

34- __________ that exceeds what is needed to satisfy customer demand imposes unnecessary costs such as storage, deterioration, obsolescence, theft, and money tied up in inventory that cannot be used for other purposes. Fill in the blank.

Inventory

35- Process improvement activities require a large amount of data. Data collection can either use a static or ____________ approach. Drag the correct answer to the box.

(Video) Operations Management BS Degree - Oregon Tech Online

Dynamic

Erratic

Sporadic

Generic

36- There is a wide variety of models that can be help aid decision-making by helping to simplify more complex real-life phenomena. Examples of _____________ models include graphs, charts, pictures, blueprints and drawings. Drag the correct answer to the box.

Physical

Mathematical

Schematic

37- ____________ ___________ are the core processes that make up the value stream. Examples include purchasing, production and/or service, marketing, and sales. Drag the correct answer to the box.

Upper-management processes

Operational processes
.
Supporting processes

38- True or False. According to the Four Stages of Operations Contribution model, the objective of Stage 1 is to minimise the negative impact of ‘operations’.

True
False

39- What three categories of loss does the OEE calculation model take into account? Choose three.

Quality
Proficiency
Performance
Availability
Affordability

40- Operations is one of the three strategic functions of any organisation. Which of the following are the other strategic functions of any organisation? Choose two.

Marketing
Research and Development
Finance

41- True or False. Another variation of the PDSA cycle is the PDCA (Plan, Do, Check, Act) approach, which is often used as part of continuous process improvement initiatives.

True
False

42- True or False. External causes of loss, such as shortage of raw materials, lack of personnel or limited demand do not impact on the equipment effectiveness.

True
False

43- Another aspect of the transformation model in is the _________ loop, which can be used to control the operations system, by adjusting the inputs and transformation processes that are used to achieve desired outputs. Fill in the blank.

(Video) How to Become Operations Manager? | Role of Operation Manager | Operation Manager Job Description |

Feedback

44- There are two key categories of decision-making. Which decision-making method is best for decisions that have short to medium term impact on the business and often involve less resources to implement? Choose one.

Tactical operations decisions
Strategic operations decisions

FAQs

What is operations management answer? ›

Operations management (OM) is the administration of business practices to create the highest level of efficiency possible within an organization. It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization.

Why do we answer operations management? ›

Operations managers are responsible for managing activities within the production of goods and services, utilizing resources from staff, materials, equipment and technology. They will acquire, develop and deliver goods to clients based on client needs and wants and the abilities of the company.

What can I do with diploma in operation management? ›

Career opportunities: Business analyst, Master production scheduler, Production planner, Operations analyst Materials manager, Quality control specialist, Project manager among other careers opportunities.

Why do I want to work in operations? ›

Why do you want to work as an operations analyst? I'm interested in working as an operations analyst because I pride myself on my excellent analytical and observation skills. I enjoy organization and love digging into specific processes so that I can consistently analyze and improve them.

What are the 4 types of operations management? ›

Every business operates along four basic focus dimensions: finance, customers, internal processes, and learning and innovation. These theoretical divisions of operations management come from the research of Robert S. Kaplan and David P.

What are the 3 types of operations management? ›

Operations management includes three levels: strategic, tactical, and operational.

Why is it important to study operation management in a chosen course? ›

Operations management is important in a business organization because it helps effectively manage, control and supervise goods, services and people. Operations management cuts across every sector and industry as it may concern.

What are the questions asked in operations management? ›

10 questions Operations Managers can answer
  • Which employees need help getting aligned with the company's mission? ...
  • What improvements can be made to achieve productivity goals? ...
  • Which processes can be made more efficient? ...
  • Which resources are being wasted and why?

What is the role of the operations management? ›

Operations management is a field of business concerned with the administration of business practices to maximize efficiency within an organization. It involves planning, organizing, and overseeing the organization's processes to balance revenues and costs and achieve the highest possible operating profit.

IS operations management a good career? ›

The operations management career outlook is positive and can be an excellent profession for those who are highly organized and enjoy the planning and scheduling of activities related to the creation and on-time delivery of quality products at an acceptable cost.

What is diploma in operation? ›

Purpose. The purpose of this qualification is to develop the student's applied and cognitive competencies in the acquisition, interpretation, understanding and application of management information and decision support.

IS operations management a good degree? ›

Operations management is a popular business major. Getting a degree in this area makes you a versatile professional who can work in a wide range of positions and industries.

How do you answer tell me about yourself for operations manager? ›

I have an array of qualities that I can attribute to my success as an operations manager. I am a disciplined, self-motivated, and diligent employee. I am interested in self-advancement and can do everything possible to grow and learn.

Why are you interested in this position? ›

I see this opportunity as a way to contribute to an exciting/forward-thinking/fast-moving company/industry, and I feel I can do so by/with my …” “I feel my skills are particularly well-suited to this position because …” “I believe I have the type of knowledge to succeed in this role and at the company because …”

Why do operations interview questions? ›

12 Operations Interview Questions for Your Next Candidate
  • How do you delegate work to employees?
  • What is your project management style?
  • What is one example of a project you oversaw that involved multiple teams? ...
  • What do you do when facing a small budget or lack of resources?

What are the 7 main function of operational management? ›

We can distinguish seven main functions of operation management in the industrial enterprise: planning, scheduling, purchasing, controlling, quality control and inventory control. In each of those fields operations managers should conduct many decision affecting of-organization effectiveness.

What are operations job? ›

Operations jobs are positions employees can pursue that center on helping an organization run smoothly using interpersonal, communication and project management skills. Employees who work in operations typically learn how to implement various business strategies to help strengthen the business and maximize its profits.

What are types of operations? ›

There are two common types of operations: unary and binary. Unary operations involve only one value, such as negation and trigonometric functions. Binary operations, on the other hand, take two values, and include addition, subtraction, multiplication, division, and exponentiation.

How important is 4 M's in business operation? ›

Planned Maintenance: The 4M framework is instrumental in reducing breakdowns by restoring the equipment, correcting basic weaknesses, and preventing issues from coming back. Working together, 4Ms helps the pillars to understand where the weaknesses are and address them through restoration and prevention.

What is operations management process? ›

An operations process is simply defined as the organizational method for getting a task accomplished. It consists of four distinct primary activities, which are planning, preparing, executing, and assessing.

What is operations management and why is it important essay? ›

Operations management (OM) is the business function responsible for managing the process of creation of goods and services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company's goods and services.

What is the most important function in operations management? ›

Operational planning is the foundational function of operations management. Your duties within this function may include: Monitoring daily production of goods. Managing and controlling your inventory.

What skills are needed for operations management? ›

The following examples of operational management skills are necessary to perform effectively in operations and production management:
  • Technical proficiency. ...
  • Data processing skills. ...
  • Product development. ...
  • Risk analysis. ...
  • Strategic planning. ...
  • Budget management. ...
  • Staff management. ...
  • Decision-making skills.
15 Mar 2021

How do you prepare for an operation interview? ›

Operational and Situational questions
  1. Describe the main daily tasks for an Operations Manager.
  2. What is budget planning and how do you handle it step-by-step?
  3. What is your experience with logistics management?
  4. Have you ever negotiated contracts with vendors? ...
  5. Which Management Information Systems have you previously used?

What are your skills and strengths? ›

In most job interviews, candidates will be asked to describe their strengths and weaknesses.
...
What employers are looking for:
StrengthsWeaknesses
Analytical skillsHard skills (defined by the job description)
Communication skillsSoft skills (such as public speaking)
Leadership skills
Ability to work in a team

What are the four objectives of operations management? ›

Right quality, right quantity, right time and right price are the four basic requirements of the customers and as such they determine the extent of customer satisfaction. And if these can be provided at a minimum cost, then the value of goods produced or services rendered increases.

IS operations a stressful job? ›

Being an operations manager is a highly demanding and often stressful role. Due to the huge amount of responsibility, operations managers are likely to find themselves working long hours and will have little flexibility over the hours they work.

How do I get a job in operations? ›

How to get a job in operations management
  1. Earn a bachelor's degree. Most employers who hire operations managers require a minimum of a bachelor's degree, preferably in a field of study related to business and management. ...
  2. Pursue a master's degree. ...
  3. Gain professional experience. ...
  4. Gain certification.
18 Aug 2021

How many years is a diploma in operations management? ›

Minimum duration: Three years.

How many modules does operations management have? ›

The Higher Certificate in Operations Management specializing in Project Management is a learning programme and consists of 8 modules which are presented by way of lectures, group discussions, case studies and role plays. The duration of the programme is 1 year.

What is diploma management? ›

The Diploma in Management provides an in-depth understanding of business management. The module layout and course structure bring about an understanding of a business' controllable variables which are key to strategic decision making and daily operational control.

Who can study operations management? ›

Eligibility to become Operations Manager

One must hold a bachelor's or master's degree in business administration or a similar subject. After acquiring the minimum academic qualification, one can apply for a job of an Operations Manager.

What is operations management as student? ›

Operations management and business management degree programs both prepare students to work in the business world. They include courses in finance, marketing, management, and economics. In both programs, students learn how to manage people and processes and solve problems that can affect major business decisions.

Are operation managers in demand? ›

The Bureau of Labor Statistics projects 9.4 percent employment growth for business operations managers between 2020 and 2030. In that period, an estimated 226,300 jobs should open up. Business operations managers are the go-to people in a business.

What is operations management explain with example? ›

It simply means the end-to-end process of transferring and storing supplies of finished and unfinished goods. For example, a car manufacturing organization will store and transfer automobiles (or their parts) in a systematic manner.

What is operations in operations management? ›

Operations management is the execution of backend business functions like manufacturing, inventory, and quality control to ensure market-ready products and service. Whether it's a single operations manager or a whole department, excellent operations management helps ensure business efficiency.

What is operations management Mcq? ›

Operations management is concerned with the transformation of 'inputs' into 'outputs' that meet the needs of the customer. The concept of operations management is equally applicable for both production as well as services industry.

What is operations management process? ›

An operations process is simply defined as the organizational method for getting a task accomplished. It consists of four distinct primary activities, which are planning, preparing, executing, and assessing.

What are types of operations? ›

There are two common types of operations: unary and binary. Unary operations involve only one value, such as negation and trigonometric functions. Binary operations, on the other hand, take two values, and include addition, subtraction, multiplication, division, and exponentiation.

What is the role of Operation Manager? ›

Operations Managers oversee operational activities at every level of an organization. Their duties include hiring and training employees and managing quality assurance programs. An operations manager also strategizes process improvements to ensure everyone completes their tasks on schedule.

What are the 7 main function of operational management? ›

We can distinguish seven main functions of operation management in the industrial enterprise: planning, scheduling, purchasing, controlling, quality control and inventory control. In each of those fields operations managers should conduct many decision affecting of-organization effectiveness.

What are the types of operations management? ›

What are types of operations management?
  • Product design and development.
  • Planning and management of manufacturing facilities.
  • Purchasing/procurement.
  • Forecasting.
  • Capacity planning.
  • Inventory management.
  • Quality control.
  • Delivery to customers.
29 Jul 2022

What is operations management and why is it important essay? ›

Operations management (OM) is the business function responsible for managing the process of creation of goods and services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company's goods and services.

What are the two major issues in operating management? ›

What are the 5 Current Challenges of Operations Management?
  • Globalization. ...
  • Sustainability. ...
  • Ethical Conduct. ...
  • Effective Communication. ...
  • System Design.
18 Oct 2016

What are the operational issues? ›

Here, we'll present 10 of the most frequent operational issues that businesses face when they grow, and what they need to do to overcome them.
...
  • Managing overheads. ...
  • Monitoring performance. ...
  • Listening to feedback. ...
  • Responding to competition. ...
  • Regulation and compliance. ...
  • Uncertainty. ...
  • Cyber risks.
19 Jul 2019

What is a product operation manager? ›

A product ops manager serves as the point person tasked with ensuring the latest best practices, processes, and tools are in place and available for product developers and engineers so that the product team can focus on building and maintaining a product, not the tools.

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