Mandatory 15 care certificate standards online training for new care workers. (2023)

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Fully funded options available, comes with 15 hrs of CPD


This care certification course covers all 15 Care Certificate Standards knowledge units. The Care Certificate is a requirement for all staff beginning their career in the care sector.

Our online training provider ProTrainingsUK is a “Skills for Care Centres of Excellence” therefore contact us to find out more about fully funded training.

Course syllabus, downloads, topics, duration, and details about this course, can be found in the additional information tabs below.

Categories: , Healthcare Professionals

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About this course

This Care Certificate course covers the knowledge-based units and includes 15 standards and recommendations set out by the Health Education England, Skills for Care and Skills for Health and is designed for all new employees.*

Delegates will be provided with full evidence-based learning statements to document the learning process during the course, this is in addition to the final exam.

Skills for Care Endorsed both our classroomande-learning ProTrainings courses. This means that our training meets the high standards expected by Skills for Care.

*Basic life support skills are covered in this course but you would have to complete a practical lesson to pass this module. Contact us for your discounts off any practical classroom first aid training required to complete the award.

Care Certificate Recommendations

Health Education England, Skills for Care, and Skills for Health made a number of recommendations which were agreed by the Department of Health Governance Assurance Board:

  • The 15 standards should remain, subject to some amendments
  • Individuals will need to complete all 15 standards to be awarded the Care Certificate
  • The Certificate should be prioritised by employers for “new staff, new to care”
  • 12 weeks will remain as the guidance timeframe for a full-time individual to complete the Care Certificate
  • The minimum level of quality assurance of the Care Certificate, and the certification itself will be the responsibility of employers
  • In addition to events and workshops, a suite of materials will be made freely available for employers to download and use to support them in implementing the Care Certificate.

The Care Certificate replaces both the Common Induction Standards and the National Minimum Training Standards. For more information on the Care Certificate, you can contactSkills for Care.

The online platform is super simple to navigate. Watch the video lessons at your own pace, pause and resume when it suits you. Answer the multiple-choice questions throughout the course and when you have completed all the lessons, you will be directed to the final assessment.

To make sure you really learn and retain the information, test questions are randomised. A video review following the final assessment is customised to support a thorough understanding of each topic

  • Front-row seat in the class
  • No PowerPoint based slides
  • Detailed bite sized video-based training with demonstrations
  • Subtitles for “sound off” viewing
  • Optional concise text lesson summary with key learning points accompanying each clip
  • Comprehensive manual and posters, and current regulatory guidelines updates
  • Access videos for up to 8 months after purchase
  • Certified CPD evidence-based learning statement and certificate upon successful completion


Care workers
Social care
Health care assistants
Assistant practitioners
Care, support workers
Anyone supporting clinical roles in the NHS where they have direct contact with patients
Home care workers

Course topics

•Standard 1 - Understand Your Role
oIntroduction to Standard One - understanding your role
oYour responsibilities and working with your employer
oRights and responsibilities at work
oAgreed ways of working
oEffective partnership working
oExperience, attitudes and beliefs
•Standard 2 - Your Personal Development
oYour personal development standard introduction
oWorking in the care sector
oDeveloping your knowledge, skills and understanding
oLearning and development
oReceiving feedback
oSupervision, appraisal and objectives
oThe care certificate and continuing your learning
•Standard 3 - Duty of Care

oIntroduction to the Duty of Care Standard
oAddressing dilemmas within your duty of care
oDuty of care
oRecognising and handling comments, complaints and incidents
oManaging conflict and difficult situations
oHow to deal with comments and complaints
oSupporting independence
•Standard 4 - Equality and Diversity
oIntroduction to the Equality and Diversity Standard
oAbout equality and diversity
oThe purpose of the Equality Act 2010
oTypes of discrimination
oProtected characteristics
oExplaining equal opportunities
oDiversity and discrimination
oActions to take if you are the victim of discrimination, you and the law
oThe Code of Conduct
oWorking in a way that reduces the likelihood of discrimination
oInformation, advice and support
•Standard 5 - Working in a Person-centered Way
oIntroduction to working in a person-centred way
oWorking in partnership with others
oRecord keeping in care
oThe Care Plan
oImportance of finding out history, preferences, wishes and needs of the individual
oMinimising environmental factors that may cause discomfort
oPerson-centred values in practice
oSupporting individuals to minimise pain or discomfort
oWorking to promote person-centred values
oSupport individuals to plan for their future well-being and fulfilment, including end-of-life care.
•Standard 6 - Communication
oIntroduction to The Communication Standard
oEffective communication in the work setting
oLanguage and other needs in communication
oVerbal and non-verbal communication Skills
oDifferent methods of communication
oDealing with aggression
oDefusing potentially dangerous situations
oRecognising danger signs
•Standard 7 - Privacy and Dignity
oIntroduction to the Privacy and Dignity Standard
oDignity and respect
oPatient dignity
oConfidentiality in the workplace
oMaking choices
oPrivacy of information
oSupporting active participation
•Standard 8 - Fluids and Nutrition
oIntroduction to the Fluids and Nutrition Standard
oHigh-risk groups of people for food safety
oCross-contamination direct and indirect
oPreventing cross-contamination
oThe importance of nutrition
oGuidelines for a healthy diet
oFluids and hydration
oNutrition and the elderly
oDiets for people with dementia
•Standard 9 - Awareness of Mental Health, dementia and learning difficulties
oWhat is dementia
oClassifications of dementia
oEarly Diagnosis of dementia and reporting
oRisk factors affecting the chance of developing dementia
oHelping people with Dementia
oThings that can help people with Dementia
oHelping the carer
oDiet, Meals and Dementia
oA healthy body
oAdapting the environment
oCommunication and Dementia
oThe Safeguarding of Vulnerable Groups Act 2006
oThe Human Rights Act 1998
oDiscriminatory abuse and the Human Rights Act
oMental Health Conditions
oMCA assessment criteria
oMCA assessment
oWhat is the Mental Capacity Act
oFinding more information and support
•Standard 10 - Safeguarding Adults
oAdult safeguarding standard introduction
oWhat is SOVA
oCQC or The Care Quality Commission
oThe Protection from Harassment act 1997
oThe Sexual Offences Act 2003
oThe Mental Capacity Act 2005
oThe Mental Capacity Act and Deprivation of Liberty Safeguards principles
oFacts and information about abuse
oWho is a vulnerable adult
oVulnerable adults and the risk of harm
oPhysical abuse
oPsychological abuse
oSexual abuse
oFinancial Abuse
oNeglect, self-neglect and the act of omission
oInstitutional/organisational abuse and discriminatory abuse
oThe importance of individualised person-centred care to ensure an individual's safety
oResponding to suspected or disclosed abuse
oManaging risk and multi-agency safeguarding of adults
oReporting abuse
oHow to whistleblow
oSerious case reviews, sources of advice and information
•Standard 11 - Safeguarding Children
oChild protection standard introduction
oLegislation relating to safeguarding children
oThe Acts and safeguarding children
oSerious Organised Crime and Police Act 2005
oWhat is child abuse
oEmotional abuse
oPhysical abuse
oSexual abuse
oOther types of child abuse
oEvery child matters
oChildren's rights
oNeglect and the act of omission
oEvery child matters
oWorking with others
oKey supporting information
oWhat children want from professionals
oProtecting yourself against allegations
oReporting child abuse
•Standard 12 - Basic Life Support
oIntroduction to basic life support
oFears of first aid
oAsking permission to help
oCalling the EMS
oChain of Survival
oInitial assessment and recovery position
oBarriers and gloves
oAdult CPR introduction
oAdult CPR
oCPR handover
oCompressions only CPR
oChild CPR
oChild CPR Breakdown
oInfant CPR
oAED Introduction
oTypes of AED unit
oAdult choking
oChild choking
oInfant choking
•Standard 13 - Health and Safety
oIntroduction to the health and safety standard
oTasks that require special training
oThe importance of health and safety
oWhat causes accidents
oWhen an accident happens
oHealth and Safety Law
oEmployee and employer responsibility
oWorkplace and personal security
oThe accident triangle
oWhy prevention is important
oThe 5 stages of risk assessment
oWhat is a hazard
oPersonal Protective Equipment - PPE
oWorking Safely and Securely
oHazardous substances in your workplace
oCOSHH regulations
oEmployee duties under COSHH
oThe Fire Triangle
oCalling the Fire Service
oEvacuating in an emergency
oCare home evacuation
oGood house-keeping
oElectrical hazards
oManaging stress
oManaging stress, depression and anxiety
oThe Manual Handling Regulations
oWhat is manual handling and why is it important
oHow and why we lift correctly
oBefore we start moving and positioning people
oLOLER and PUWER regulations
oOther relevant acts
oAbility Test
oIndependent sit to stand
oSupported sit to stand
oAssisted sit to stand
oChair to chair transfer
oAssisted walking
oFall prevention
oThe Falling Person
oAssisting the Fallen Person
oWalking frames
oUsing a wheelchair
oMedications and health care activities and tasks
•Standard 14 - Handling Information
oHandling Information Standard Induction
oHandling information in health and social care
oData Protection
oThe Information Commissioners Office
oThe freedom of Information act
oData Protection act 1998
oWho holds personal information
oWho has rights and obligations under the data protection act
oMyths and realities of data protection
oPublic authorities and freedom of information
oRecord Keeping, Management and Individuals rights
oObligations and duties of Data Controllers, the data protection principles
oReporting concerns
•Standard 15 - Infection prevention and control
oIntroduction to infection control
oWhat are bloodborne pathogens?
oInfection control legislation
oWho is at risk?
oTypes of infection
oSkin diseases
oThe chain of infection
oFirst aid infection control
oWhat are blood born pathogens
oContaminated Objects
oContaminated linen
oExample of indirect cross-contamination
oHow to reduce your risk
oSurface cleaning
oHazardous disposal procedures
oHand hygiene policy
oUse of gloves
oHand washing
oWater-less Hand Gels


Watch the video lessons at your own pace and answer the incremental multiple-choice questions throughout the course. When you have completed all the lessons, you will be directed to the final assessment. Students must score at least 80% to pass.


Successful candidates will receive a wall mount certificate. If you are a business or pet professional your certificate can be used as evidence for CPD time credits (if applicable), to prove your continuing professional development when you have finished your training.

Regulated Qualifications
This qualification is also available with an Endorsed Certificate from TQUK, for an extra charge, if required. The Bridge First Aid offer Regulated and endorsed qualifications through TQUK who are Ofqual registered. The assessment and administration criteria to be undertaken for a regulated certification carries a small extra certification charge of £10 per delegate.

Additional information

  • 1-yearnationally recognised certificate
  • 11 hours and 34 minutesofengaging video training
  • Video access for8 months
  • Printablewall certificate
  • Certified CPDtime credit conformation
  • Includesmanual& otherdownloads
  • Free weeklyvideo refresher
  • Evidence Based Trainingcertificate
  • Videos includesubtitles


  • CPR/Basic Life Support Student Manual Version 8.2 – 2021 guidelines
  • Fire Safety Student Manual V8.1
  • First Aid Plus Student Manual Version V8.6 – 2021 guidelines with ERC first aid changes
  • Infection Control Student Manual V8.1
  • ProTrainings – COVID-19 Update on CPR from the UK Resus Council
  • ProTrainings Food Hygiene Student Manual Level 1 and 2 V8.4 – English version
  • ProTrainings Health and Safety Awareness level 1 & 2 student manual V4.2
  • ProTrainings Moving and Positioning of People Student Manual V8.1
  • SOVA Student Manual V8.1
  • PHE Additional Considerations of COVID-19 Poster
  • 5 ‘Rights’ of Administering Medications Safely link to document on the WHO website
  • Adult CPR Flowchart
  • Adult CPR Flowchart handout/poster
  • Age UK Website with information on Dementia link
  • Alzheimer’s Society website link
  • Anatomy and Physiology Human Body Picture Reference Book Student Manual V8.3
  • Arabic Student First Aid Manual V7.0
  • Asthma UK weblink
  • CDC Facial Hair and FFP3 Respirators
  • CPR and Coronavirus video – Guidance on delivering CPR out of hospital has changed where Coronavirus COVID 19 is known or suspected
  • CQC website link
  • CQC website link
  • Cae Inspectorate Scotland website link
  • Care Information Scotland website link
  • Care certificate mapping document
  • Child CPR Flowchart
  • Child CPR Flowchart handout/poster
  • Child and Infant CPR Flowchart Handout
  • Clean hand techniques leaflet
  • Cleaning colour coding in the NHS poster
  • Colour Coding in hospitals leaflet
  • Coronavirus COVID 19 Pre-Screen Student Evaluation Form
  • Coronavirus (COVID-19) link to the NHS website
  • Dementia Action Alliance link
  • Dementia And Oral Health – Caregiving Tips from Colgate
  • Dementia Friends information website link
  • Dental care page of the Alzheimers Society website
  • Dental problems and their management in patients with dementia from the British Dental Association
  • Epilepsy in Action Leaflet (register on
  • Essentials of health and safety at work link to HSE website
  • Example risk assessment for an office-based business from the HSE link
  • Factsheet: Dental care and oral health from Alzheimers Society
  • Find a classroom course locally
  • Find out what other courses are available as video online, blended and classroom courses nationally on our course finder
  • First Aid Student Manual – Welsh
  • First Aid and Social Distancing poster
  • First Aid at Work Regulations 1981 HSE document
  • Food Safety Agency website
  • Free student first aid program leaflet
  • Getting to Grips with Manual Handling link to HSE website
  • Glossary of terms used in the care sector
  • Government Advice: Best Practice Hand Rub
  • Government Advice: Best Practice Management of Blood and Bodily Fluid Spillages
  • HSE 5 steps to Risk Assessing link to HSE website
  • HSE Manual Handling Regulations Guide – link to HSE website
  • HSE guide to PPE
  • HSE leaflet on Getting to grips with hoisting people and check list
  • HSE leaflet on How the Lifting Operations and Lifting Equipment Regulations apply to health and social care
  • HSE leaflet on lone working
  • Health and Safety in Care Homes HSE document link
  • Health and Social Care Act 2008 code of practice web link
  • HeartSine 350 Information Leaflet
  • Hindi Food Safety Manual v8.3
  • Home Emergency Contact Sheet
  • How to register to call EMS by text
  • Infant CPR Flowchart
  • Infant CPR Flowchart handout/poster
  • Link to HeadSmart website
  • Link to ICO Website
  • Link to UK Government website covering Equality and Diversity
  • Link to our Concussion ad Brain injury course in association with Headway, a head injury charity
  • Link to the HSE website
  • MAR chart example
  • Manual Handling Assessment Chart Guide to MAC – link to HSE website
  • Mental Capacity Act (2005) Deprivation of Liberty Safeguards: England 2015-16, Official Statistics
  • NHS Choices Web link
  • NHS website on Dementia link
  • National Skills Academy
  • Oxygen User Instructions – Gas rentals are available from ProTrainings, contact us for more information
  • PHE Recommended PPE for Ambulance Staff Paramedics First Responders and Pharmacists Poster
  • PHE Recommended PPE for Healthcare Workers By Secondary Care Clinical Context Poster
  • PHE Recommended PPE for Primary Outpatient and Community Care By Setting Poster
  • PHE Visual Guide to PPE
  • Personal Medical Information Sheet
  • Polish Student Manual – Pierwsza Pomoc w Pracy Ksiazka studenta V8.3 – 2021 guidelines
  • ProTrainings – Using an AED Leaflet
  • ProTrainings Defibrillator eGuide
  • RIDDOR link to the HSE guide
  • Routine Decontamination of Reusable Non-Invasive Equipment
  • Sign up for free Student First Aid – use code SCH-376-61-571
  • Skills for Care Website
  • Skills for Care link to the Care Certificate page of their website
  • Spanish general student manual V7.0
  • Standard 1 – Course notes from Skills for Care
  • Standard 10 – Course notes from Skills for Care
  • Standard 11 – Course notes from Skills for Care
  • Standard 12 – Course notes from Skills for Care
  • Standard 13 – Course notes from Skills for Care
  • Standard 14 – Course notes from Skills for Care
  • Standard 15 – Course notes from Skills for Care
  • Standard 2 – Course notes from Skills for Care
  • Standard 3 – Course notes from Skills for Care
  • Standard 4 – Course notes from Skills for Care
  • Standard 5 – Course notes from Skills for Care
  • Standard 6 – Course notes from Skills for Care
  • Standard 7 – Course notes from Skills for Care
  • Standard 8 – Course notes from Skills for Care
  • Step by Step Guide to COSHH HSE Guide – Link to HSE website
  • The Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England web link
  • The Dementia Action Alliance Website link
  • The Regulatory Reform (Fire Safety) Order 2005
  • UK Resus Council 2015 Guidelines updated 2015 Link
  • UK Resus Council BLS and AED Guidelines 2015
  • Visit the First Aid Show free for first aid and medical videos
  • Web link to the Joint Epilepsy Council website – JEC
  • Workplace Emergency Contact Sheet
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